The package came super quick and right in time. I got this as a gift for my mother and while it was missing one pillow case, they sent me the missing pillow case as soon as i emailed them and they resolved the issue. Super polite, professional, and it meant a lot to me. This was the perfect gift for my mother to help with her losing her father as this was a way to help her inner child heal since everyone is still a kid needing their parents. Love the product and love the people that made a gift like this possible